General condition of sale for private customers 

The offer and sale of products on our website www.gianricomori.com are governed by these General Conditions of Sale.
The products purchased on "http://www.gianricomori.com" are sold directly by MONDO ITALIA S.R.L., a company registered in the Companies Register of Fermo; C.F. and VAT number 02.187.030,446 thousand.
The headquarters of MONDO ITALIA S.r.l. is in Italy, in Porto Sant'Elpidio via Mar del Nord, 24.
We receive any information to MONDO ITALIA S.r.l. by contacting our support services by e-mail at customer@gianricomori.com or by telephone on +39 0734 993014.

1. How to conclude the contract with MONDO ITALIA S.r.l.

1.1 - To conclude the purchase contract for one or more products on "http://www.gianricomori.com", you will need to fill out the order form in electronic format and send it to MONDO ITALIA S.r.l. , electronically, following the relative instructions.

1.2 - The order form contains a summary of the General Conditions of Sale, information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product. and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.

1.3 - The contract is concluded when MONDO ITALIA S.r.l. receives your order form electronically, after verifying the correctness of the data relating to your order.

1.4 - Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale, to print a copy through the print command and to store or reproduce a copy for your uses personal.

1.5 -The order form will be archived in our database for the period of time necessary to process orders and in any case within the terms of the law. You can access your order form by consulting the Order Status section.

1.6 - Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.

1.7 -The language available to conclude the contract with MONDO ITALIA S.r.l. is the Italian.

1.8 - The contract is concluded, MONDO ITALIA S.r.l. will process your purchase order.

1.9 - MONDO ITALIA S.r.l. may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that MONDO ITALIA S.r.l. did not process your purchase order specifying the reasons.

1.10 - If the products, presented on "http://www.gianricomori.com", are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the responsibility of MONDO ITALIA S.r.l. communicate you, promptly and in any case within thirty (30) days from the day following that in which you have sent your order to MONDO ITALIA S.r.l., the possible unavailability of the products ordered.

1.11 -In case of forwarding the order form and paying the price, MONDO ITALIA S.r.l. will refund what you have already anticipated.

1.12 - With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with MONDO ITALIA S.r.l. , these General Conditions of Sale. If you do not share some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on "http://www.gianricomori.com".

1.13 - By submitting the order form you confirm that you know and accept the General Conditions of Sale and the further information contained in "http://www.gianricomori.com", also referred to via links, including the General Conditions of Use and the Privacy Policy.

1.14 - Concluded the contract, MONDO ITALIA S.r.l. will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, information relating to the essential characteristics of the product and a detailed indication of the price, of the means of payment, your right of withdrawal and delivery costs).

2. Guarantees and indication of product prices

2.1 - On "www.gianricomori.com" are offered for sale only luxury and top quality brand products. These goods are produced directly by MONDO ITALIA S.r.l. at its headquarters.

2.2 - MONDO ITALIA S.r.l. does not sell used products, irregular or of inferior quality to the corresponding standards offered on the market.

2.3 - The essential characteristics of the products are presented on "http://www.gianricomori.com" within each product sheet. However, the images and colors of the products offered for sale on "http://www.gianricomori.com" may not correspond to the real ones due to the effect of the Internet browser and the monitor used.

2.4 - Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3. Payments

3.1 - To pay the price of the products and the relative shipping costs, you can follow one of the methods indicated on the order form.

3.2 - In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be managed, through an encrypted protocol, by the PAYPAL service, which provides the related remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by MONDO ITALIA S.r.l. if not to complete the procedures relating to your purchase and to issue the related refunds in case of any product returns, following exercise of your right of withdrawal, or if it is necessary to prevent or report the fraud commission to the police on "http://www.gianricomori.com".

3.3 - The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your bank account when ordering.

3.4 - In case of payment by bank transfer, the coordinates are:

Banca: BCC di Civitanova Marche e Motecosaro Scalo - Filiale di Porto San'Elpidio
ABI 08491 - CAB 69670 - C/C 000100102277
IBAN: IT 72 I 08491 69670 000100102277 - BIC: ICRAITRRDNO - intestato a MONDO ITALIA SRL

4. Shipping and delivery of products

4.1 - To know the specific shipping and delivery methods of the products, access the Questions and Answers - Shipping section. Please pay attention to what is reported in this section because the indications contained in Questions and Answers - Shipping form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of submitting the form order.

4.2 - Taking into account that what essentially distinguishes our brand is the craftsmanship of the product, in order to guarantee the maximum quality of the same, for products that at the time of the order were not in stock but were still to be manufactured, MONDO ITALIA Srl reserves the right to ship the ordered products no later than 20 (twenty) working days following the date of receipt of the order. To this term are added the days necessary for transport. Holidays and pre-holidays are excluded from counting.

5. Recess

5.1 - Our aim is to guarantee your complete satisfaction. If for some reason you are not satisfied with your order, you can exercise your right of withdrawal within 10 working days from the day you received the products purchased on "http://www.gianricomori.com". The products must be returned to MONDO ITALIA S.r.l. within 30 working days from the date of their receipt. The products can be returned by shipping the package via any courier with tracked shipping, only after completing the Return Form that you find inside the package sent or online in the Questions and Answers area.

5.2 - The right of withdrawal is exercised correctly if the following conditions are fully respected:

  1. the Return Form must be correctly completed and sent to MONDO ITALIA S.r.l. then attached to the return package;
  2. the products must not have been used, worn, washed or damaged;
  3. the products must be returned in their original packaging;
  4. the return shipping costs are not refundable;
  5. returned products must be sent to MONDO ITALIA S.r.l. in one shipment. MONDO ITALIA S.r.l. in fact, it reserves the right not to accept shoes of the same order, returned and shipped at different times;
  6.    MONDO ITALIA S.r.l. must receive the returned products within 30 working days from the date you received the products.

5.3 - If you have respected all the required conditions, MONDO ITALIA S.r.l. will refund the full price of the products purchased. On the contrary, you will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the products purchased back at your expense. In case you refuse this shipment MONDO ITALIA S.r.l. reserves the right to retain the products and the corresponding amount for the purchase of the products.

5.4 - After MONDO ITALIA S.r.l. will have received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return.

5.5 - Whatever the payment method you use, the refund is activated by MONDO ITALIA S.r.l. within 30 working days from the date on which MONDO ITALIA S.r.l. has become aware of the exercise of your right of withdrawal and once it has been verified that the withdrawal has taken place in compliance with the above conditions.

5.6 - The actual time for re-crediting or returning the sums paid by you for the purchase of the products depends on the payment methods used; in the case of purchase by credit / debit card, the repayment time depends on the credit / debit card, but normally occurs within two bank statements. We remind you that the value date of the credit is the same as the debit, so you will not suffer any loss in teThe General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on "http://www.gianricomori.com".rms of bank interest.

6.Applicable law and dispute resolution

6.1 - The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 22 May 1999 n. 185 on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects of electronic commerce.

6.2 - In the event of disputes between MONDO ITALIA S.r.l. and each end user, arising from the General Conditions of Sale, MONDO ITALIA S.r.l. guarantees, as of now, the full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the rules of RisolviOnline or to send a conciliation request, go to risolvionline.com.

7.Modification and updating

7.1 - The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on "http://www.gianricomori.com".

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