FAQ (Frequently asked questions)

Payments

Shipment

Returns and Refunds

User profile

Products

 


Payments

Can I pay cash on delivery?
Yes. Cash on delivery is possible at a cost of €20.
Ask our team (contact us by e-mail customer@gianricomori.com or write us on whatsapp +39 327 435103) before to send the order.
Do I have to pay VAT on my order?
Yes. But don't worry, VAT is already included in the purchase price and specified separately.
Can I get an invoice for my order?
Si. Once the order has been placed, the sales invoice will be sent by e-mail or attached to the package.
How can I pay?
Payment can be made either by bank transfer or with a Paypal account.
If you want pay with Credit Card you can do it by choosing as payment "Paypal".You will be direted to Paypal website, where you can enter your credit card data without making any registration on the Paypal site.
In a nutshell, the Paypal site (without registration), will allow you to enter your card data in safe, reliable and secure way, allowing payment of the order by credit card.

Shipment

When will I receive my order?
If the product is availabole, will be delivered in within 3/4 working days for deliveries to CEE countries; within 8/9 working days for deliveries to the rest of the world.
In case the product is our of stock and must be made, other 20 working days for the production of the article requested will be added.
How are shipments are made?
All shipments to European countries are made with DPD or SDA (according to country). Anyway, you can request a specific one courier (DHL, UPS etc..) subject to the application of increased shipping costs.

Returns and Refunds

Can I returns one product for another? 
Yes. It is possible to change your product with any other item available on our site. Only the shipping costs (both return and shipping of the new item) and any difference in the sale price between the item to be returned with the new item chosen, will remain your responsibility.
How can I send my returns?
You can freely send the package by contacting your trusted courier, attaching the address provided by us when requesting the return on the package, or we can arrange a pick up at the address you provided.
How much does it cost to send my returns? 
For shipments from the rest of the European countries with DPd the cost is € 20.
Can I choiche the courier to send my return?
Yes. You can use a courier of your choice. In this case, we advise you to inquire about the shipping costs that will still be at your expense.
Where can I find the Return Form?
Contact our team and you will receive all the support necessary to proceed with the return, here are our contacts:
send an email to customer@gianricomori.com or write us an whatsapp to 327435103.

User profile

How do I registrer on www.gianricomori.com?
On the top menù, click on Register end start with your Account, we are waiting for you!
What are the benefits for registered users on www.gianricomori.com?
Registered users can place orders online, check the status of orders made, modify their data, access any promotions.

Products

I can't find my size, Is it possible to make it?
Yes, contact us and you will have all the information that you need, you will have to wait only 20 working days necessary for the production of the requested article, except for the lack of materials for the realization of the product such as leather, soles, heels etc ..
Is it possible to mae customized shoes and boots?
Yes, contact us and we will give you all the information about costs and then, let's not forget, we need your measurements!
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